Exploring the repercussions of a crisis involving Kate Middleton and the royal family, drawing parallels to business scenarios where reputations are at stake. The conversation analyses the impact of a high-profile photo incident on a public figure, examining social media's role in shaping perceptions and the importance of consistent communication in managing trust with consumers.
Watch Carol and Tim LIVE every day on YouTube: http://bit.ly/3vTiACF.
Barbara Kellerman, Fellow at Harvard’s Kennedy School’s Center for Public Leadership, discusses her book Leadership from Bad to Worse: What Happens When the Bad Festers. Bloomberg Opinion Columnist Beth Kowitt talks about her story The Kate Middleton Mess Should Terrify Brands.
Hosts: Carol Massar and Tim Stenovec. Producer: Paul Brennan.
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