15. Behavioural insights in Robodebt: at last, an argument!
The Westminster Tradition
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Using 'Nudge' to Influence Behavior
The speakers discuss the concept of 'nudge' and how small interventions can be used to influence people's behavior, using examples such as government appointment reminders. They also explore the misapplication of behavioral insights in the Robodebt system and highlight the lack of consideration for vulnerable welfare recipients. The chapter concludes with a discussion on the challenges of reforming communication strategies for traffic fines.
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