Chatbots are out, AI agents are in: The future of customer service | Ep. 227
Today in Tech
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Enhancing Sales with AI Personalization
This chapter explores the transformative potential of AI in sales through personalized outreach and upselling strategies. It discusses the evolution of agentic AI, capable of executing tasks based on user preferences, and highlights its role in customer service improvements. The conversation underscores the importance of accuracy, security, and brand consistency in deploying advanced AI systems while addressing the challenges of effectively managing customer interactions.
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