What Does the Ideal Incident Workflow Look Like to You?
Stephanie: What does the ideal incident work flow look like to you? She says there are a set of corps defaults that we think every company should follow. But equally, she adds, different companies need to be able to imprint those things into their process. Stephanie: Good response sortof is built on all those foundations with the ability to tweak the bits that are most important to you.
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Things go wrong all the time. We all make mistakes. And that is okay. What is not okay, is to think that it won’t happen, or that there will be someone else around when it does. In that moment, it doesn’t matter who wrote that module, package or microservice. But there is a better way to think about this, and there is an approach that makes people actually look forward to incidents.
It all starts with thinking of incidents as opportunities to learn, and then share those learnings with everyone, so that you can all improve. In this episode, Gerhard is joined by Stephen Whitworth and Chris Evans, incident.io co-founders, and former Staff Engineers at Monzo.
They get it, we get it, and now you can get it too.
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