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How Steve Cofer Built TripAdvisor
TripAdvisor is a travel website with over 400 million visitors a month. When Steve Cofer launched the site in the late 1990s, the idea was to aggregate a bunch of hotel reviews from the internet and then sell that information to other websites like Expedia and Yahoo. But remarkably, what makes TripAdvisor so useful, user-generated reviews, was an afterthought. Just months before TripAdvisor looked like it would become another casualty of the dot-com bust of the early 2000s, he came up with a new plan. Get hotels and airlines to pay a fee anytime someone booked through TripAdvisor and eventually get travelers to write reviews. That plan wouldn't just save