Navigating the Uncanny Valley: The Future of AI in Customer Engagement

Today's guest is Robert Rose, Senior Director of North America Customer Support at Adobe. Robert joins our conversation today to discuss the evolution of AI in customer interactions and the challenges organizations face when scaling these solutions across diverse customer bases. He shares insights on how AI-driven bots have progressed from basic transactional tools to more sophisticated systems capable of detecting customer emotions and improving responses over time. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!