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From Combative to Constructive | Book Insights on Difficult Conversations by Douglas Stone, Bruce Patton & Sheila Heen

Book Insights Podcast

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The Importance of Emotions in Conversations

Don't confuse being emotional with clearly expressing emotions. Seek first to understand then to be understood. Your feelings are as important as others' feelings. Be aware that good people can have bad feelings. Without deposits in the emotions bank of relationships, there's no trust.

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