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26min chapter
How to leverage intuition, customer support, and raw effort | Colin Zima (Omni & Looker)
In Depth
Operationalizing the Support Department
This chapter discusses the operationalization of the support department as the company scaled. It covers topics such as the economic model, hiring and training costs, building a talent pipeline, expanding support roles, marketing support effectively, and offering career development opportunities.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode