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The Complexity of Listening in Conversations
This chapter delves into the impacts of not listening during emotionally charged discussions, using a Passover dinner debate as a backdrop. It highlights how defensiveness and fear of change can inhibit effective communication, leading to misunderstandings in various relationships, particularly in professional settings. Through personal anecdotes and psychological insights, the speakers emphasize the importance of listening for true dialogue while clarifying that listening does not equate to agreement.