The Business Case for an Investment in Technology

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Unisef is a non-profit agency based in London. It has been around for more than 20 years, but hasn't had the same success as some of its commercial predecessors. The company says it's not just one and done: "We react to the learning as we go along"

UNICEF USA implemented a technology strategy to create a consistent donor experience and put the supporter at the center of their operations. Their technology work meant that during a crisis like COVID, the nonprofit could quickly adapt their operations, workforce and donor relations. Andy Rhodes, CIO for UNICEF USA, shares details of their digital journey, how it has helped increase their social impact and tips for executives leading transformation efforts.