The Importance of Open Feedback

I wasn't expecting anything profound, by the way. I was just expecting really to, first things first, let them know I'm here to listen. Second thing is see who can just find that moment to give you the truth because I say someone class who advances. And third thing, you know, you just get a feel of what's going on because even from that you're looking at body language and words they use. So after that, we have an open feedback. So they fed it back to us, I made it clear that I've read them all. These were the things that came out the most often. And then we spoke to them about it. You start learning about