Salesforce and Workday Collaboration: AI Employee Service Agent

This chapter delves into the collaboration between Salesforce and Workday to create an AI Employee Service Agent for automating tasks, providing personalized support, and delivering data-driven insights to employees. The integration of Salesforce and Workday data is highlighted for enhancing AI capabilities in various employee tasks like onboarding, benefits, and career development. The episode also touches upon the addition of Slack to the collaboration and the importance of access to data for successful AI implementation.