What do Manuka honey, brown M&Ms, chocolate milk, vanilla gelato, rose petals, fair trade bananas, and Twizzlers have in common? No, they’re not ingredients for a bizarre ice cream sundae. Listen to today’s episode to find out . . .
🌟 3 Key Takeaways
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Botching the basics: **A term my friend and I use for companies who fail to deliver the baseline minimum expected customer experience. See also: unforced errors in Chapter 3 of Free Time, “Systematize the Spirit of Your Business.”
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“God is in the details:” What might seem simple at a first glance often turns out to be more complex and require more time and attention to accomplish correctly. ****
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Touring bands have backstage riders that specify details on stage design, sound systems, lighting, and an artist's green room wishlist.
📝 Permission: Be picky about the details! And to be incredibly detail oriented in your documentation.
✅ Do (or Delegate) This Next: Create your own form of a celebrity rider, whether for your household, for travel and on-site client events, or even VIP days you might host with clients. I encourage you to go a little wild with this! Yes, figure out what your must haves are, but then imagine your ultra delightful details too :)
🔗 Resources Mentioned
📚 Books Mentioned
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