7min chapter

Unchurned - The No. 1 podcast for Customer Success cover image

Redefining Customer Experience with Empathic AI ft. Andrei Negrau & Chad Horenfeldt (Siena AI)

Unchurned - The No. 1 podcast for Customer Success

CHAPTER

Enhancing Customer Experience Through AI Insights and Team Collaboration

This chapter explores a company's innovative approach to using AI, embodied in a tool named Sienna, for collecting and improving customer feedback through engaging surveys. It emphasizes the importance of collaboration among teams and the role of healthy friction in achieving shared goals and fostering customer advocacy.

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