Privacy in Messaging: Balancing User Trust and Business Strategies

This chapter delves into the business model of an email and messaging service provider that prioritizes user trust and sustainable revenue through a freemium model. It highlights the growing demand for privacy-focused services and discusses the convenience of a cloud storage solution emphasizing end-to-end encryption, comparing its advantages with mainstream options. Additionally, the chapter underscores the importance of community feedback in shaping product offerings, illustrating the delicate balance between user needs and business objectives.