A handful of things, usually one thing, has a disproportionate impact on the system. And if you can identify and harness that, you have a massive advantage. That's like why in software engineering,. not all of them, but if this impact's a hundred % of users, knock that one out first. You just start working based on this. But the reality is you have to stop and think. You have to look what's the biggest lever? Where should i begin?

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