SE Radio 569: Vladyslav Ukis on Rolling out SRE in an Enterprise
Software Engineering Radio - the podcast for professional software developers
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How to Setup a Reliable Platform
Each team needs to deal with those questions and we took a coaching based approach. The scope of a person that's going on call is just their service that they own. In terms of on call, the developers are on call 8.5 means eight hours a day, five days a week but for core functionalities, the operations team they are responsible to be on call 24.7. Still, here we managed to set up the follow the sun approach which means putting people into three different time zones eight hours each so that actually the people they all operate only during their business hours.
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