2min chapter

At Work with The Ready cover image

149. How To Build a Brand New Team

At Work with The Ready

CHAPTER

Cross Functional Performance and Workflow in a Call Center?

Cross functional teams should be chartered roles within the team, not bolt ons. The move is to ask for five hours of time per week from a call center and have them help you get it done. It's like having the chef come to your house and cook together.

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