Ep47 - Chris Voss: "Never Split the Difference"
Talks at Google
00:00
What's More Important Than Making a Deal?
The three basic approaches to conflict and it's basically fight, flight or make friends. Each one something is more important to them than making the deal. And so it sounds like the that's right is similar to oh you get it. There are a couple of times where in different ways you sort of highlight the importance of your counterpart feeling like they get it.
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Transcript
