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196: Improve Performance by Improving Executive Functioning with Michael Delman

The Modern Manager

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How to Make Sure You're Doing the Most Important Things

There are two metrics to use on this. The first is, what's the biggest kink in the hose right now for my company? Another way to do it is ROI, right? So what's the return on investment? For example, we had a problem with my company with friction. Friction is one of the worst ways to lose customers. We were asking too much of our customers. As soon as we released that, we saw a massive uptick in sales.

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