The Answer Is Transaction Costs cover image

Faith and Loyalty through the TC Lens

The Answer Is Transaction Costs

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The Transaction Cost Problem of Trust

We often need costly signals to be able to distinguish type as a way of being able to trust others. IBM made mainframes and it was one of the biggest companies in the world. They wanted to ensure that all of their employees went by the book. If you're willing to accept those visible signals, you're much more likely to accept the need to do things straight from the manual.

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