The Bifurcation Created by Technology
We Are Not Saved
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Customer Service - Part One
i think the customer service angle is pretty straightforward. The question is, how broadly can we apply this observation? Where else might it be happening? What other harms might it be causing? In order to answer that, i think we need start by examining the process which brings this into existence in the first place. Initially, everything is hard and time consuming. Gradually, we hope to be able to smooth all that out. We also hope to nip problems in the bud by re using proven solutions. Finally, we aught to mate solutions for the most common problems. Think of the forgot password button.
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