Avoiding Miscommunication in a Digital World
HBR IdeaCast
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Is It Any Better to Use Text Instead of Text?
Audio conferences can strip out what we call overtones and undertones. Even though we are speaking perhaps live with somebody over a phone, still their intent is less clear to us than it would be if we were face to face. The brain makes up negative information because that's more likely to keep you alive if you assume the worst. People usually are offended or their feelings are hurt by written communication.
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