12min chapter

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Rapid Response: Wild summer travel tales from Boeing to CrowdStrike, with The Points Guy, Brian Kelly

Masters of Scale

CHAPTER

Navigating Air Travel Anxiety

This chapter explores the paradox of heightened anxiety around flying despite record safety in air travel for 2023. It analyzes the impact of social media on perceptions of danger, particularly regarding Boeing's safety reputation, and discusses the complexities of airline pricing and consumer behavior in a post-pandemic context. Additionally, it emphasizes the importance of transparent communication from airlines during operational disruptions and the need for improvements in customer care.

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