Exploring Competitions and Incentives for Skills Enhancement and AI Impact on Customer Service Roles

In this episode, we are joined by leading economists Avi Goldfarb from the University of Toronto and Simon Johnson from the Massachusetts Institute of Technology to discuss the impacts of artificial intelligence on the workforce. They discuss their books "Power and Prediction: The Disruptive Economics of Artificial Intelligence" and "Power and Progress: Our Thousand-Year Struggle Over Technology and Prosperity," while exploring how AI could impact the jobs, productivity, and inequality. They also discuss the debate and debate the nature of work, whether "augmentation versus automation" is the right policy framework, worker surveillance and bargaining power, and what policymakers should do next.