The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Navigating a new era of AI-first customer service

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Embracing AI: From Skepticism to Success in Customer Support

This chapter explores the transformative role of AI in customer service, highlighting a shift from initial skepticism to recognition of its effectiveness. The discussion emphasizes the benefits of open-mindedness in adopting new technologies, resulting in improved customer experiences and team growth.

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