SaaS - Where Do You Draw That Line?

"I'm passionate about helping people and I would love to be able to do more with that," she says. "It's so similar to a SaaS product because, you know, we're trying to figure out which features make it into the free plan versus the paid." She adds: "We want to still be able to give value to the free users ... But at the same time, where do you draw that line?"