17min chapter

RESTAURANT STRATEGY cover image

Talking Customer Centricity with Wharton Professor, Peter Fader (ENCORE)

RESTAURANT STRATEGY

CHAPTER

Embracing Customer Centricity in Business

This chapter explores the shift from traditional product-centric approaches to a customer-centric mindset, particularly in the restaurant industry. It emphasizes the importance of understanding customer behavior and loyalty, advocating for targeted strategies to engage high-value customers. By analyzing customer lifetime value and segmentation, the discussion offers insights into enhancing profitability and retention through informed business decisions.

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