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Talking Customer Centricity with Wharton Professor, Peter Fader (ENCORE)

RESTAURANT STRATEGY

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Embracing Customer Centricity in Business

This chapter explores the shift from traditional product-centric approaches to a customer-centric mindset, particularly in the restaurant industry. It emphasizes the importance of understanding customer behavior and loyalty, advocating for targeted strategies to engage high-value customers. By analyzing customer lifetime value and segmentation, the discussion offers insights into enhancing profitability and retention through informed business decisions.

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