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How teams use productivity metrics at LinkedIn | Max Kanat-Alexander (LinkedIn, Google)
Engineering Enablement by Abi Noda
How to Measure Reliability
In the field of reliability, there's definitely a lot of debate about time to resolve metrics as an example. Some teams do get a lot of value out of that metric and they drive to push it down. But at the same time, if you have no data or you have MTTR median time to resolve, you're way better off having MTTR. It requires no review process. The insights hub team is hardly involved, right? You just throw that metric in there and you can see it if you want to.
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