How to Compensate for an Automated Message That Goes Out

One of my friends in my taco Tuesday group that I think you went to ones um one of my friends there said that she had this like horrible guest and they were going back and forth about how to give her a refund. She was still staying at the day but it was like awkward tense back and forth, then an automated message went out that she forgot to turn off. "I have so much empathy for that person because I send that position to"