Consistency, Personality, and Community Build Loyalty

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Ever wonder why some brand podcasts blow up while others die after five episodes? Or why a few companies seem to build die-hard fans while other can’t seem to connect? Today’s guest specializes in helping brands create podcasts that deliver true value. He explains how brands can use podcasting to build real connection, not just rack up downloads. From breaking up with the traditional ad world to creating top-ranked shows for global brands, he reveals why consistency, authenticity, and a bit of weirdness might be your secret weapons.

Roger Nairn is the Co-Founder and CEO of JAR Podcast Solutions, a brand podcast agency based in Vancouver, BC. With a 25-person team, Roger helps brands like Amazon and Sage create shows that connect deeply with their audiences. After spending over two decades in the advertising world at top agencies like DDB and Cossette, he’s now on a mission to show companies that the real ROI of podcasting isn’t downloads, it’s attention and connection.

In this episode, we’ll discuss:

• What brands really want in a podcast.

• Why consistency beats quick wins.

• Audiences prefer audio podcasts over video ones. Why is that?

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E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service.

From Ad Exec to Agency Founder

Before podcasting, Roger spent more than 22 years in the traditional advertising world and loved the culture, but he noticed the industry shifting. Programmatic ads were taking over, budgets were shrinking, and the whole game was turning into a race to the bottom. Around the same time, Roger started podcasting as a hobby, mainly as an excuse to talk to people he admired like Seth Godin and Stefan Sagmeister.

When he eventually connected with his co-founders, they realized there was a wide-open opportunity for brands to use podcasts in a smarter way. JAR Podcast Solutions was born. The idea wasn’t just to launch shows, but to help brands understand their audiences and create the kind of binge-worthy audio content that builds trust over time.

What Brands Really Want in a Podcast

One of Roger’s first steps was sending out message to ten different businesses on LinkedIn. The second response he received referred him to the head of marketing of Sage, a brand whose audience wanted to explore wellness beyond traditional medicine. A few days later they sat down to discuss what a podcast could look like for that brand and ended up creating Well Now, a show about taking control of your health through alternative approaches and powerful personal stories. The show took off, so much so that it briefly outranked Oprah in Apple’s health and wellness category.

The key wasn’t just producing episodes, it was research. Roger’s team uncovered what Sage’s audience really wanted and built the podcast around those needs. This is true for every brand wanting to launch a podcast: stop creating content for yourself, and start with what your audience actually cares about.

Consistency Beats Quick Wins

Contrary to what many think, podcasting is not an overnight growth hack. Too many brands think they’ll see results instantly. The reality is building an audience takes time. The good news is that, according to Roger, the podcast industry remains incredibly friendly and willing to collaborate, which is a great way reach new audiences.

Other important steps to grow include pitching your show to big platforms like Apple Podcasts and getting them to feature it, as well as the actual merchandizing of the show. All of this, however, will amount to nothing without the most important element: consistency.

If you want to stay consistent, do not compare yourself with the big players out there. This is the biggest enemy of consistency and will only lead to frustration. Don’t expect to be the next Joe Rogan in year one or you’ll end up disappointed and unmotivated to keep posting.

Instead of focusing on vanity metrics like downloads, Roger recommends focusing on consumption. Without a doubt, creating a podcast might be the single most important things you can do to build your brand. If your listeners are spending two hours a month with the brand, that’s two hours of intimate attention—something no other marketing channel can match.

Why Audio Wins Over Video

While many companies want both video and audio, audio tends to outperform. According to Roger, this happens because listening to a podcast is intimate. It’s you in someone’s ear while they drive, work out, or walk the dog. It’s “me time,” not multitasking. Compare that to video, where distractions are constant and attention spans are short.

Unless you’re a celebrity like the Kelce brothers or Joe Rogan, most people aren’t going to watch two talking heads for hours. They’ll sample a short video clip, but they’ll actually consume the full conversation in audio. The portability of podcasts makes them an executive’s favorite medium, because you can take them anywhere, from the car to the gym to the airport lounge. In fact, new research shows that people will switch how they’re watching throughout the day. They may start watching it on their TV and later switch to audio while they’re at the gym.

The Real Secret: Authenticity Over Perfection

Beyond consistency, Roger emphasized that the best podcasts bring personality and vulnerability to the table. Listeners don’t want a polished corporate message. They want the real you with flaws, mistakes, and all. Listeners often recall personal details Jason’s mentioned on the show, like anecdotes about Aspen. That intimacy is what makes podcasts such a powerful trust-building tool.

The trick is to stop trying to sound like someone else. Early on, stop trying to be the next Gary Vee and see how much better authenticity works with the audience. As long as you’re being yourself and keep consistent with posting, you can become that reliable friend that is now part of their routine and consistently delivers value to them.

Once they’re loyal listeners who trust you, joining your community - or even buying from you - becomes a natural next step.

The Weird Side of Podcasting

Of course, every podcaster has their weird stories.

For his part, Roger recalled recording with a guest who had to set up shop in a hotel closet, surrounded by pillows and blankets, just to dampen the echo. Not glamorous, but it worked. Jason has also recorded a podcast at a hotel room, when right after a speaking event he was approached by two attendees who said they inspired him to start their own podcast and would go buy the equipment right that moment and wanted him to be their first guest. They saw the opportunity and took it.

This is the reality of podcasting: it’s not about perfection, it’s about connection. If you’re waiting for the perfect studio setup or production conditions, you’ll never start. Get scrappy, launch, and let the consistency carry you forward.

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