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16min chapter
Challenging PM Industry Norms with Mark Brower
Peter Lohmann's Podcast
Owning Outcomes in Property Management
This chapter delves into the importance of taking responsibility for business outcomes in property management, balancing the impact of tenant complaints with effective customer service. The speakers highlight the power of word-of-mouth marketing, demonstrated through a case study of an HVAC vendor thriving without traditional advertising. Additionally, they discuss communication challenges between property management teams and owners, advocating for clearer guidelines and ongoing training to enhance relationships and expectations.
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Discover
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