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2min chapter
DX on DX (Interview)
The Changelog: Software Development, Open Source
The Role of Customer Success in the SaaS Software Industry
"What we do is really a service and it's a, it's a necessary, we couldn't exist without it," he says. "No one's going to launch a survey to 5,000 people without some expertise in the room of how to actually do that successfullyWithout like getting fired, if you screw it up." He adds: "This really needs a lot of education".
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