The Role of Customer Success in the SaaS Software Industry

2min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

"What we do is really a service and it's a, it's a necessary, we couldn't exist without it," he says. "No one's going to launch a survey to 5,000 people without some expertise in the room of how to actually do that successfullyWithout like getting fired, if you screw it up." He adds: "This really needs a lot of education".

This week Adam is joined by Abi Noda, founder and CEO of DX to talk about DX AKA DevEx (or the long-form Developer Experience). Since the dawn of software development there has been this push to understand what makes software teams efficient, but more importantly what does it take to understand developer productivity? That’s what Abi has been focused on for the better part of the last 8 years of his career. He started a company called Pull Panda that was acquired by GitHub, spent a few years there on this problem before going out on his own to start DX which helps startups to the fortune 500 companies gather real insights that leads to real improvement.

Leave us a comment

Changelog++ members get a bonus 33 minutes at the end of this episode and zero ads. Join today!

Sponsors:

Sentry – Watch Lazar Nikolov livestream on YouTube at youtube.com/@nikolovlazar. Use the code CHANGELOGMEDIA and get the team plan FREE for six (6) months.
Caisy – Caisy is the headless CMS that gives developers endless possibilities. Learn more at caisy.io
Fastly – Our bandwidth partner. Fastly powers fast, secure, and scalable digital experiences. Move beyond your content delivery network to their powerful edge cloud platform. Learn more at fastly.com
Fly.io – The home of Changelog.com — Deploy your apps and databases close to your users. In minutes you can run your Ruby, Go, Node, Deno, Python, or Elixir app (and databases!) all over the world. No ops required. Learn more at fly.io/changelog and check out the speedrun in their docs.