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24min chapter
Bosch´s strategy on GenAI
Industrial AI Podcast
AI in Call Centers
The chapter discusses the use of AI in call centers and service hotlines, exploring the potential of large language models to assist technical staff in solving customer problems. It highlights the importance of both AI and human agents in this setting and speculates on the future of language models in the industry.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode