The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving cover image

181: How to handle a "horrible" client (Strategy Skills classics)

The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving

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Introduction

The broken windows theory was developed by rudi juliani when he was mayor of new york city. He says that if you walk past a building that's clean and nice, you treat it as if it's clean andNice. If you walk past the same buildings with broken windows, you assume it's neglected and no one cares. So you do something to the building. The person who comes after you sees a broken window, grafiti, burnt out cars, and he starts doing worse things. Stely says that is almost a ripple effect, a compounding ripple effect. A little crack, in this case, a broken window,. leads to bigger and bigger promis down

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