AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Understanding Change Failure Rates
This chapter explores the change failure percentage, analyzing its impact on service degradation and highlighting differences between companies. It discusses the factors contributing to higher failure rates in larger tech organizations and emphasizes the importance of benchmarking data for improving performance. Additionally, it introduces the core four framework, advocating for a balanced approach to metrics to prevent poor decision-making.