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16. Holding people accountable (and making them love you for it)

The ONE Thing

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The Importance of Becoming Casual

The first step is to simply let people know that you're observing them. Hey, I noticed that you were late for the meeting. Is everything okay? What's going on? Yes. Not highly emotionally intense in those moments, just simply stating, I notice not now is there. That's old school accountability. New school accountability is, hey, here's a thing that I observed. And if I were you, I would be interested in doing some digging and figuring out what's going on.

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