Building Vision with Horst Shultze — From the Vault
Andy Stanley Leadership Podcast
00:00
Empowering Employees for Exceptional Guest Loyalty
This chapter explores an innovative strategy in hospitality where all employees are given the authority to spend up to $2,000 to elevate guest experiences. It emphasizes fostering loyalty through shared values and informal training on key principles that motivate staff to prioritize customer satisfaction over routine duties.
Transcript
Play full episode
