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Evolving Platforms and Consumer Experience
This chapter explores the concept of 'shitification,' detailing how platforms like Amazon have shifted from user-centric models to prioritizing business interests, adversely affecting user experience. It also examines the implications of monopolistic practices in technology and the importance of market entry strategies to protect consumer rights. The discussion draws parallels between corporate strategies and historical fire management practices, highlighting the need for a balanced approach to technology and market competition.