Put Yourself in Their Shoes

You need to talk at their level when you're putting yourself in their shoes. Be mpathetic towards whatever experiences they've had and web design, because some have probably had good but the majority of them have probably had bad experiences. Don't bash other agente s or other designers, but reaffirm to them that, no, i totally understandh you know, for us, we're not an agency. And now let's get into some actual practical things with the phases that are coming up.