3min chapter

The Knowledge Project with Shane Parrish cover image

#153 Keith Creel: Lessons from Life on the Railroad

The Knowledge Project with Shane Parrish

CHAPTER

Can You Walk Away From Customers?

At what point do you walk away from customers? And there are probably classes of customers you can't walk away from even if it was unprofitable business. We have a common carrier obligation to provide rail service to any customer that comes to us. So I would suggest that if there are no barriers, then cost doesn't matter, service doesn't matter,. capacity doesn't matter and we could never walk away.

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