Techniques for Dealing with Questions and Accusations

In this chapter, they discuss various techniques for dealing with questions and accusations in order to maintain control of the conversation. They explain the concept of agree and amplify, where you sarcastically agree with an accusation and exaggerate it to make it seem absurd. They also introduce the technique of reframing, where you respond to a question with the statement 'the real question is' and then ask a question back to the person. Lastly, they mention the strategy of ignoring, suggesting that if you didn't hear someone say something, you can act as if it was never said.