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Why NPS is one of the most important metrics we track as a PE firm

Private Equity Funcast

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How to Calculate a Net Promoter Score

Net promoter score looks at percentage of promoters divided by percentage of detractors. Any number that's over zero is considered a good score because it means you have more promoters than tractors. The scale of NPS is from negative 100 to 100, so even though you had passives, the scale is still positive.

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