The Importance of User Expectations in Design

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Users have this expectation now that things will just work, which I don't know where they got that from. They're not the people who are going to put up with all sorts of nonsense because they just think that technology is so cool. Most humans have lives and goals and things they want to do. And that's what is true of 99% of technology users now, whichI don't think was true in 1994.

Laura Klein shows us how User Experience happens whether we design it intentionally or not. She paints a picture of what the the future of UX Design looks like. She teaches us if we’re too close to a project, we ought to step back and let others do the research. She also uses a really effective medical analogy to remind us of the value of specialization.

Secret Identity (5:44)
Origin Story (10:56)
Where is Design Going? (16:04)
Do Titles Matter? (24:50)
It Just Works? (29:20)
Is Everyone a Designer? (32:56)
What Drew you to User Research? (39:16)
Awkward Testing Story (44:44)
Listener Question? (49:58)
Habit of Success (55:42)
Invincible Resource (59:24)
Recommended Book (63:00)
Best Advice (65:30)
Contact Info (68:55)

Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/043

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