The Power of Empathy and Mirroring in Conversations

What does it take to be a more effective communicator? According to Dan Lyons, it starts with knowing when to shut your mouth.

As a journalist, author, and screenwriter, Lyons knows a thing or two about wielding words. But as he reveals in his book, STFU: The Power of Keeping Your Mouth Shut in an Endlessly Noisy World, most of us talk too much and listen too little. “A great conversation is about listening. And it probably involves you talking less,” he says.

In this episode of Think Fast, Talk Smart, Lyons and host Matt Abrahams explore how to stop over-talking, emphasizing the value of active listening, asking good questions, and giving others space to speak.

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