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Don Norman, Author and Researcher // Invisible Machines S1E17
Invisible Machines podcast by UX Magazine
Emergent Complexity in Design
I think we also maybe expect machines to be perfect, right? Like we won't really trust self-driving cars until that's pushed almost to zero. Well, but every time it'll be a big scandal. There's no such thing as perfect. But we know two things about unexpected things is first of all, they happen. And second of all, when they do happen, they're unexpected too.
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