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General David Petraeus
Wisdom From The Top with Guy Raz
The Importance of Goodwill in a Crisis
"There's no playbook right to deal with crisis. There are playbooks to think about leadership and had run organizations, but crisis is different because they're all different," he says. "If there is a lesson to be learned from your experience, it's that building up goodwill over the course of one's career really pays off"
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