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Taylor Swift vs. Ronald Reagan: The Ticketmaster story
Decoder with Nilay Patel
Ticketmaster Sucks, and It's Getting Away With It
Ticketmaster site wasn't equipped to handle all the demand, and it just kept crashing. Artists like Taylor Swift would just pick a different ticketing company next time. There's no real alternative, so Ticketmaster can just make a bad product and get away with it. Because there's no competition, Ticketmaster can suck in charge ever higher fees for sucking.
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