
How to Navigate “Growing Pains” in Scaling Orgs (with Matthew Wensing, Head of Product and Design at Customer.io)
The Product Manager
00:00
Navigating Leadership in Growth Phases
This chapter explores the transition into leadership roles at Customer.io, focusing on the challenges of managing products during critical growth stages. It highlights the importance of emotional intelligence, clear communication, and adapting processes as organizations scale. The discussion emphasizes the necessity for leaders to balance autonomy and direction while integrating new hires and maintaining alignment in expanding teams.
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