93. Getting Rid of Sludge for Good with Cass Sunstein
At Work with The Ready
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Navigating the Sludge of Bureaucracy
This chapter examines the concept of 'sludge' as a common barrier within bureaucratic processes that complicate everyday tasks, such as changing utility providers and applying for unemployment benefits. Through personal stories and analysis, the discussion highlights how inefficiencies and complex procedures disproportionately affect vulnerable populations, raising questions about the intentions behind these obstacles. The speakers advocate for simplifying bureaucratic systems to improve access and efficiency while recognizing the potential protective functions that some procedural safeguards may serve.
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